Welcome to philately.com! We're delighted to have you as a part of our community of collectors. Our mission is to provide you with high-quality collectibles and exceptional service. This policy outlines our commitment to ensuring your satisfaction and providing you with the best possible shopping experience.
1. Customer Care
Our dedicated customer care team is here to assist you with any queries or concerns you may have. We are committed to providing timely and helpful responses. Whether you need information about a product, assistance with an order, or have a general inquiry, feel free to reach out to us.
2. Contact Information
You can get in touch with us through the following channels:
3. Order Processing
We strive to process and dispatch orders promptly. Most orders are shipped within 1-2 business days. In the event of any delays, we will keep you informed via email.
We offer various shipping options to cater to your needs. You can select your preferred shipping method during checkout. For detailed information about shipping rates, estimated delivery times, and available destinations, please refer to our Shipping Policy.
5. Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a hassle-free returns and exchanges process. Please refer to our Returns and Exchanges Policy for detailed information on eligibility, timelines, and procedures.
6. Quality Assurance
We take pride in the authenticity and quality of our collectibles. Each item is carefully inspected before being listed on our website. In the rare event that you receive a damaged or misrepresented item, please contact us immediately, and we will work to resolve the issue.
7. Privacy and Security
8. Feedback and Reviews
We greatly value your feedback and reviews. Your input helps us improve our products and services. If you have any comments or suggestions, please feel free to share them with us.
Thank you for choosing philately.com! We look forward to serving your collecting needs.
Privacy & Safety
1. Information We Collect
a. Personal Information: We may collect your name, email address, postal address, phone number, and payment information when you make a purchase or create an account.
b. Usage Information: We may gather data on how you interact with our website, including pages visited, products viewed, and the duration of your visit.
c. Device Information: We may collect information about the device you use to access our website, including IP address, browser type, and operating system.
2. How We Use Your Information
a. To process and fulfill orders.
b. To communicate with you regarding your purchases, updates, and promotions.
c. To personalize your shopping experience.
d. To analyze website usage and improve our services.
e. To prevent fraud and ensure the security of transactions.
3. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
a. Service Providers: We may engage trusted third-party service providers to assist in operating our website and conducting our business, subject to confidentiality agreements.
b. Legal Compliance: We may disclose information if required by law or in response to valid legal requests.
4. Cookies and Tracking Technologies
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Children's Privacy
Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.
9. Contact Us
Thank you for entrusting philately.com with your collectibles needs.
- Credit / Debit Cards
- Offline Payments